Reviews
Here’s what our happy “pawrents” had to say.
M Franca5 April 2024Kirsten and her team are just fantastic! AEROPETS was recommended to us ahead of our move and we are so glad we listened! What an incredible service. Everything was explained in detail, incredibly attentive and kind. Thank you AEROPETS for bringing our fur baby to his new home ❤️Kelly Freeman11 March 2024Where can I even begin to thank AeroPets. My partner and I moved to New Zealand in October of last year, and unfortunately our furry kids were not able to come with us at that point in time. And to add a little bit more stress to the situation, our pets had to stay with 2 seperate caregivers. Despite all the drama and all the stress, Mikki made sure my pets could be on their first flight to New Zealand, even though some caregiver issues resulted in them having to miss their initially set flight date. Mikki went above and beyond to make sure my babies arrived here safe and as soon as possible. I would 100% recommend, And rest assured, if Mikki is on your team, your in good hands!Tjaard Marais6 March 2024Highly recommended for international pet relocation! Mikki and her team did a fantastic job to assist me to move my 3 pets from South Africa to New Zealand. I have received very professional services at all times. It was a pleasure when I received my pets and the journey to get my pets here would definitely have been much more difficult without Aeropets’s services.Alex Foulsham7 February 2024Honestly, I wouldn't have kept so calm if it wasn't for Kirsten. She is simply amazing and on the ball, even when my pet's flight was cancelled, she arranged a new one so quickly. I am so grateful. I would highly recommend Aeropets!Laurie Meiring23 January 2024Kirsten Stolk and the Aeropets Team were simply amazing, for unforeseen reasons my intended country of travel changed twice and the Aeropets team just rolled with it and guided me so easily through every step of my dog Jozi's travel and documentation. Cannot recommend this company enough! Thanks again Kirsten!Nadine Chamberlain15 December 2023We used Aeropets for 2 pets in August and again in December. Kirsten is super professional, managed to sort out any hiccups that occurred by the airlines and took absolute control of everything leaving us to sort out all the other things needing to be done for our move. Most importantly the dogs both arrived with no issues. Highly recommend them as your pet moving agent.Matthys J Uys9 December 2023Moving from one country to another can be challenging, especially when you are relocating to a region like Latin America where English is not commonly spoken and navigating through bureaucratic procedures can be confusing. In situations like these, Aeropets breezed through these complexities with their large web of partners and global reach. I had the pleasure of using their services when my beloved pet, Spud, had to travel from Hartbeespoortdam to Johannesburg, Luanda, Sao Paulo, and finally to Asuncion in Paraguay. I am delighted to share that Spud arrived safely, happy, and well-loved throughout his journey. What impressed me the most was the constant updates I received about his whereabouts and the knowledge that he was well cared for every step of the way. Kirsten, the representative from Aeropets, displayed remarkable patience and guided me through the entire process with utmost care and attention to detail. It is important to allow yourself ample time and rely on the expertise of Aeropets, as they have a deep understanding of the intricate procedures involved. By placing your trust in Kirsten and the Aeropets team, you can rest assured that your precious cargo will reach its destination unharmed and as promised, without any unexpected surprises.Meg Evans8 November 2023Mikki from Aeropets was absolutely amazing in helping me move my cat Tintin. From the start, she made sure all information was shared, assured me on my numerous requests for the best approach and answered all my questions with warmth and understanding. The Aeropets team as a whole were fantastic, from the crate delivery to collecting the vet documents to getting Tintin collected and on his flight. I couldn’t recommend them more highly. Thank you Mikki and team for all your kindness and support, I am so grateful!Cheri24 October 2023We moved our two senior JR to Europe in September 2023. Presales, they were very quick to respond and answered our questions quite thoroughly. We did shop around and their prices seemed reasonable (it does EXclude the import agent fees). We ordered our dogs crates a month ahead of the trip. The crates are well made and labelled with their names. The bedding is also quite well made (We ended up washing them after they landed and it didn't fall apart). Perhaps a little bit more stuffing would be nice. It seems they are getting a lot more business as closer towards their trip date the response to any queries we had took a bit longer (1-2 days) The loss of the star is mainly due to the day of the actual flight. We were told by the driver , they needed to come two hours earlier than planned , but then arrived about an hour later after my partner had to call them to find out where they were. We were supposed to get pics of them when they were handed over and we only got those after requesting them a few hours later. Also no follow up to find out how our fur babies were after landing (which I feel would be a nice touch). Dogs arrived safely and all paper work seemed to be in order.Monique van der Walt8 August 2023Knowledgeable, on hand support and very caring of fur babies. Although I have not yet used their pet travel services and they do not supply the service I require (on board (not cargo) large dog travel, which currently is not permitted by commercial airlines), Aeropets have gone out of their way to investigate, report and supply all information possible on my requirements. They did so knowing I cannot be a current customer. Well impressed, we will see you in the future.Load more
