Reviews
Here’s what our happy “pawrents” had to say.
Posted onTrustindex verifies that the original source of the review is Google. We recently moved from Spain to South Africa and it goes without saying that bringing your pets with is stressful! Aeropets definitely helped ease the move for our two cats and offered us great reassurance! Paula and her team did an amazing job helping us with the import permits and custom clearance for Brandy and Yuna - explaining each step to us along the way. They are loving their new home and I would highly recommend the great professional services from Aeropets 😃Posted onTrustindex verifies that the original source of the review is Google. Kirsten and the Aeropets team were absolutely amazing. Their service was beyond belief! I reached out months after transporting my dogs and the after sales support was amazing as well. If you are transporting your dogs across the world and are willing to go through the journey, I could not recommend a better company to handle your pet's transport needs!Posted onTrustindex verifies that the original source of the review is Google. I just want to give a big thanks to Kirsten and the Aeropets team! Our cat Pieter arrived safely in Hong Kong yesterday and has settled in well at the quarantine centre. They worked seamlessly with Ferndale Kennels to ensure the process is stress free and efficient. Thank you again for doing such an incredible job and for all the support! I am sure Pieter will enjoy her (yes she has a boy name) time here in Hong Kong now that she is finally with us again.Posted onTrustindex verifies that the original source of the review is Google. Aeropets was amazing in assisting us to get our furbabies safely in Australia. They were there every step of the way to ensure their safety and comfort. They were efficient and reliable in communication and making the process easy. Thank you for making sure that my son's were reunited with their best friends. Forever grateful to you and your team.Posted onTrustindex verifies that the original source of the review is Google. Our 2 cats Lexi and Da Bizzness travelled from Johannesburg to Amsterdam last week. I just want to thank Aeropets Worldwide for all the assistance in making this experience less stressful. The attention to detail came through from the start, when were were looking for quotes and continued right through to the end of the process. Questions were answered, updates (including photos) were given. All went super smoothly and our furbabies are now loving life in The Netherlands.Special shout out to Kirsten and Andy !!!Posted onTrustindex verifies that the original source of the review is Google. Thank you for bringing our 2 daschunds safely to the Netherlands. Thank you Kirsten always going the extra mile. Our one crate was too small, Kirsten quickly sorted it out and we received a new crate just in time before the dogs travels. We picked them up at the airport and they were in good health. I recommend Aeropets for a safe landing for your pets.Posted onTrustindex verifies that the original source of the review is Google. I can't thank AeroPets Worldwide enough for helping me bring my two Yorkies safely from South Africa to the UK. From start to finish they treated the whole process with such care, making it feel far less stressful than I imagined. Kirsten in particular was incredible-she kept me updated every step of the way and really helped calm my worried, paranoid self. The team clearly love what they do and it shows. Knowing my fur babies were in such good hands gave me so much peace of mind. Truly an outstanding service and one I'd recommend to any pet parent.Posted onTrustindex verifies that the original source of the review is Google. Aeropets’ professionalism, kindness and expertise made the entire process smooth. Very good communication and continuous updates provided. They ensured my pet’s safety and comfort.Posted onTrustindex verifies that the original source of the review is Google. I recently used AeroPets to transport my cat, Pepper, from Eswatini to Atlanta, and despite an unexpected global crisis, the experience was handled with professionalism, care, and compassion. The day Pepper was scheduled to fly, was the day Iran launched an attack on the U.S. base in Qatar, causing widespread flight cancellations. Live animal transport was temporarily embargoed, and my cat ended up stuck in Johannesburg for nearly a week. Naturally, I was worried and anxious — but Kirsten, my pet travel agent, was absolutely incredible. Throughout the delay, Kirsten kept me constantly updated and even sent me photos of my cat while she was in Joburg. It made such a difference to see that she was safe and being well looked after. I truly felt that Kirsten did everything in her power to find an alternative flight, which she did, but ultimately, once Qatar Airways resumed live animal transport, we were able to stick to the original itinerary — just one week later and at no additional cost. Thanks to the team’s dedication and clear communication, my cat arrived in Atlanta safe. I’m deeply grateful for the care, transparency, and professionalism of the entirePosted onTrustindex verifies that the original source of the review is Google. Moving to a different country can be stressful...When we were ready to pack up and make our move to beautiful New Zealand, I was extremely stressed about how we would go about bringing our 3 furbabies over. A friend referred me to Aeropets and I contracted them and they responded promptly with details about how it would work. Bringing pets over to New Zealand is not an easy process and everything needs to be done perfectly and timely. Mikki from Aeropets advised and assisted us every step of the way and had so much patience with everything and knew exactly what to do and when to do it. 2 and a half months after we landed, we have been reunited with our furbabies and even though we stressed about the process and flight and quarantine for them and how they would take it, they were in such good hands every step of the way and we are thrilled to have been united with them. Our home is now complete. Thank you Mikki and team for walking this journey with us every step of the way! I would recommend Aeropets any time! CarmenLoad more