Is cargo travel really safe for pets?

Safety is a top concern when it comes to considering a pet move, and we’re confident in saying that yes, pet air travel is safe when you’ve taken all the necessary precautions. To start, this means choosing a pet-friendly airline whose cargo area is pressure and temperature-controlled and who has solid, established pet safe policies in place. Before you travel we also recommend talking with your vet about any health concerns, helping your pet get to a healthy weight through diet and exercise, and perhaps most importantly, working to crate train your pet well before the move.

Is my pet safe and where will my pet travel in the aircraft?

Your pet will travel in a pressurized, heated and ventilated cargo hold inside the airplane, located just below the passenger compartments. Tie-down straps secure your pet’s flight kennel to the deck of the cargo compartment. Your pets will be safe

In what sort of flight kennel (crate/box) should my pet be transported?

A pet from North America travels in a plastic container while those from the United Kingdom, Ireland and South Africa travel in wooden boxes constructed to the dimensions of the pet. Regulations require that your pet be able to stand erect, turn comfortably and lie down with ease in the shipping container.

What can my pet travel with inside the flight kennel?

We recommend their usual blanket/pillow (something you aren’t afraid to lose and nothing too big and bulky) and a familiar soft object (such as a T-shirt or favourite toy as long as it is not an animal or meat product) along with the required water dishes.

Should I do anything special to prepare my pet for flight as it relates to food and water?

Familiarise your pets with the flight kennel they will use a few days before the trip. Very importantly, there must always be water available before, during and after the journey. Water must always be available (which is why all travel boxes have a water bowl in it). As to food, however, it’s actually best that most animals (including dogs and cats) travel on an empty (or close to empty) stomach. We understand that you worry your pet will be hungry, especially if it’s a long-haul journey, but we ask that you trust this bit of very important advice: Do not feed your pet for at the very least 4 hours before you drop them off at the airport for departure, and preferably longer. We generally aim for about 8-10 hours. Unlike human beings who need (or feel they need) to eat regularly, many types of animal, including dogs and cats are very capable of and even comfortable with going without food for a good 24 hours. Of course we agree that this is not what you want to do every day but in an air-travel situation, we promise you that all your pets and animals will be just fine. In fact, they will be better than if you do feed them because of the dramatically reduced risk of toileting (urine and faeces) in their travel box, which means they stay cleaner and more comfortable overall. Reduced likelihood of nausea/vomiting in case they have any kind of reaction to the movement of their crate or as a result of anxiety (though it should be said that vomiting under any circumstances is quite rare). Sound scary? Try not to worry too much. This approach really does work very well indeed.

How are pets handled at transfer airports?

Many airports around the world offer animal care lounges, animal hotels, and animal transit facilities. Pets that require a transfer during their global journey are cared for between flights by dedicated airline animal care professionals who understand the needs of traveling and relocating family pets.

Should my pet receive sedatives, tranquilizers, antihistamines, anti-anxiety or other drugs before flight?

Not at all. Nothing should be administered that reduces their ability to respond to their environment. Veterinarians around the world recognise the inherent dangers of tranquilizers, sedatives and such because they may alter pets’ physiological responses to flight.

Will my traveling and relocating pet be stressed during the flight, and are there any post-flight effects?

If you pre-flight condition your pet to the travel kennel and reduce food intake, stress is minimal and usually causes no post-flight effects. The captain of the aircraft flying your pet is given a manifest of what is aboard the aircraft during flight. The temperature of the animal cargo area is controlled by the captain and the flight crew, assuring safe transport of your family pet.

How do I measure my pets for the travel crates?

To ensure your pet’s comfort we will need accurate measurements of your pet/s. We have put together a short video to help.

What happens if my pet soils their crate during the flight?

The airline staff will not load a pet onto an aircraft if the crate has been soiled. As airline staff are not permitted to remove pets from crates and clean the crates, AeroPets will be called to the airport to clean out the crate. If we are required to attend the Airport to clean a soiled crate there will be an additional charge for this service. It is also likely that the pet will need to be put on a later flight by the time the crate has been cleaned and the pet is ready to go. Soiled crates are one of the most common causes of late arrivals and missed connections and the only solution is not to feed your Pet before the flight. They should be given water as normal.

If required, how will my pet deal with quarantine?

Veterinarians agree that pets handle the various quarantine periods with surprisingly good outcomes – probably because they do not have a sense of time. Dedicated animal care professionals at the various quarantine stations around the world take their jobs seriously and care for your pet in a proper, conscientious, responsible and professional manner.

Can I take my pet as excess baggage?

Yes, however, this must be organised by the client with the airline directly as we only assist with pets travelling as manifest cargo.

If you would like to leave your dog with a lead and collar it gives us the opportunity to give your dog a walk just before we take him or her to the airline. We will then attach the lead and collar to the outside of the box. Note: Please don’t put your best lead with your dog- whilst we will secure it to the box as well as we can, there is still the chance that the lead could be lost in transit.

Does anyone check on my pet during the flight?

The ground-handling crew put your pets on the flight and in most cases, the pilot controls the temperature of the pet hold. Other than that, no one checks your pet during flight.

Can my Pets travel in the same carrier/crate together?

It depends on the destination and the airline. It is generally possible, however, we do not recommend it as there is no way of telling how your pets will react to one another whilst on the flight and it is better if each pet is in his or her own separate crate for transport so as to avoid any potential fighting.

Can any vet complete the VHC or are there special vets?

Yes, any private vet can complete the VHC (however we do recommend Paws-Resort Pet Travel Clinic as they are vets that know the requirements and will make sure everything is completed correctly) or we send you a “dummy copy” that we pre-complete for your private vet to copy over and sign, etc.

Pet Travel | Pet Transport | AeroPets Worldwide

Worldwide Pet Transport

Relocating abroad is stressful enough. Working out vaccinations, permits, airline rules and travel crates for your pet shouldn’t add to it.
AeroPets is a specialist pet transport agency in Johannesburg. Since 2003 we’ve safely relocated more than 45,000 dogs and cats to 102 countries, and international pet travel is all we do. We handle the planning, paperwork and logistics, and keep you updated at every stage, so you can focus on your move while we focus on your pet.

With AeroPets, your pet travel experience is elevated to new heights, providing unmatched care and ensuring every step of the journey is as smooth and enjoyable for your furry companion as it is for you.

International Pet Travel

Travelling internationally with your dogs or cats.

I want to travel with my pets overseas

Pet Import

Travelling into South Africa with your dogs or cats.

I want to travel with my pets to South Africa

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Request a quote through our online form.

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About Us

Pet relocation specialists you can trust.

Why pet owners trust AeroPets.

AeroPets is a professional, caring, and trusted pet transport agency that specialises in international pet travel based in Johannesburg, South Africa. Whether you are relocating to a new country or simply transiting through Johannesburg, we will guide and assist you every step of the way when relocating or travelling with your pets.

Personalised pet travel for every dog and cat

We prioritise any size dog and cat travel requirements with a first-class personalised service. We ensure your pet’s comfort.

Stress-free, all-inclusive pet relocation

Relocating is stressful enough. We make your pet’s move hassle-free.

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What’s Included in our Pet Transport Service?

Every move is planned around your pet and your destination. Depending on where you’re going, our service covers

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A personal travel plan with your destination’s entry requirements and timeline

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Guidance on vaccinations, microchipping and vet appointments

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Export health certificates and permits

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Best airline option and booking on pet-friendly routes

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An airline-approved travel crate fitted with an AeroPets travel bed

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Pre-flight kennelling with an on-site pet travel clinic and vets

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Collection and drop-off at the airport

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Arrival support from our IPATA partner network abroad

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Updates from booking to arrival, and a quote with no hidden costs

Get an Online quote

What Sets Us Apart

A personal touch at every step of your pet’s journey.

We understand that your pets are part of your family, which is why we prioritise minimising the stress and workload associated with pet travel. Recognising the uniqueness of every pet’s journey, we bring our care, vast knowledge, and personalised touch to each step of the pet travel process.

See why we're 'PAWS'itively 'PAW'esome

Popular Pet Travel Destinations

We specialise in all international destinations.

From London to Melbourne, AeroPets has relocated pets from South Africa to 102 countries. Whether you’re moving to the UK, Europe, Australia or the USA, we plan your pet’s journey around that country’s entry rules, so your dog or cat arrives ready for their new home.

Every destination is different. We’ll walk you through exactly what your destination needs and when to start.

Popular routes include pet travel to the United Kingdom & Ireland, Europe, Australia, New Zealand, the USA, Canada, Dubai & the UAE, Mauritius and other destinations.

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Trusted with Pet Travel Since 2003

Personalised care and love, transported with care.

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45670

Happy and safely relocated pets

102

Different countries relocated to

2003

Year founded

100%

“PAWrent” satisfaction

What PAWrents Say About AeroPets

       
 4.9
 4.9
 Top Rated Pet Transport Agency
   Verified by Trustindex   Top Rated Pet Transport Agency in Randburg
   4.9 Excellent rating Last 12 months 
  New reviews collected regularly Recent review activity detected 
  Leading Pet Transport Agency in Randburg Google Maps rating and review data 
  Verified by Trustindex Based on real customer reviews Learn more 
 
 
 
 
 
 
 
   
 
 
      Posted on Google  
   
   Michelle Stoop 
 9 days ago
 
 
 Trustindex verifies that the original source of the review is Google. +1
⭐⭐⭐⭐⭐
Highly recommended! Exceptional service from start to finish.
I cannot recommend this pet travel company highly enough! They went truly above and beyond to make sure my pets’ journey was as safe, comfortable, and stress-free as possible.
From the very beginning, they were professional, caring, responsive, and incredibly reassuring. Their attention to detail and genuine love for animals really stood out. I always felt that my pets were in the best possible hands, and they kept me informed throughout the entire process.
Moving pets can be incredibly emotional and stressful, but their support made the whole experience so much easier. They treated my pets as if they were their own, and I am so grateful for everything they did.
Thank you for going above and beyond and for taking such wonderful care of my precious pets. I would recommend you to anyone travelling with their beloved animals without hesitation! ❤️🐾
  
 
     Posted on Google  
   
   Gregory Smith 
 17 days ago
 
 
 Trustindex verifies that the original source of the review is Google. I can highly recommend the services of Paula and the rest of the Aeropets Worldwide Team. Their level of care and detail coupled with clear communication on the process from start to finish is what made this the experience so much better. Moving a pet is a very challenging and stressful experience and in our case it was quite complex. However, Aeropets Worldwide is the wway to go! Thanks to Paula and the team for the smooth and seamless process of relocating our dear Luna from Hk to South Africa.
  
 
     Posted on Google  
   
   Gemma L 
 22 days ago
 
 
 Trustindex verifies that the original source of the review is Google. +6
Such an amazing team. Nicky really was so supportive and informative from the very start. Helped me through all my worries and nothing was ever too much trouble. My 3 fur babies relocated from SA to UK, different options and costing were discussed throughout and we found the best option for me and my dogs. Nicky really went the extra mile to smooth any unexpected bumps in the process that came up from my side. Would highly recommend this company for all your fur baby relocation needs. Absolutely awesome, approachable team! All of this and competitive prices which was brilliant. Getting my girls back to me really means the world, from the bottom of my heart, thank you 🙏🏼
  
 
     Posted on Google  
   
   Tasha Du Toit 
 36 days ago
 
 
 Trustindex verifies that the original source of the review is Google. +0
The AeroPets team moved our Fur baby from RSA to the UK, she arrived safe and sound.  The team are amazing and treat your pet as if they were their own.  I recommend them to any one that is looking to move with their fur babies.
  
 
     Posted on Google  
   
   Vincent Dourthe 
 49 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Superb service provided by Paula and her team for Fırfır our siamese cat which flew from Istanbul to Johannesburg. We cannot be more grateful for her professionalism and kindness to organise this stressful trip. No hesitation possible, your dearest animal is in the best hands with Paula.
  
 
     Posted on Google  
   
   Leandro Matos 
 49 days ago
 
 
 Trustindex verifies that the original source of the review is Google. The best service, definitely recommend using them if you want to take your pet anywhere. The team were always ready to assist with anything and always trying their best to make the process smooth
  
 
     Posted on Google  
   
   Ashleigh Campbell 
 55 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Paula was our rock through a very long process of importing our dog into South Africa. Thank you so much for your quick responses, excellent communication, shepherding us through the process in a fun and kind way. We would highly recommend Aeropets as a service and would definitely use them again. Our dog arrived safely and with great care.
  
 
     Posted on Google  
   
   Laurette Du Toit 
 59 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Paula and Andy and the rest of the team thank you so much for all the travel and safekeeping of Sophia. You are best!!!
  
 
     Posted on Google  
   
   Charne Mostert 
 63 days ago
 
 
 Trustindex verifies that the original source of the review is Google. +3
5 STARS for Aeropets! I could not have imagined relocating our dogs from South Africa to the Netherlands without the help of Aeropets.

What a fantastic, stress-free experience! I didn’t know what to expect, but I was guided so well and informed of every step to make the journey as seamless as possible.

Nicky, thank you for your fantastic guidance and service in ensuring Amilah and Arlo got to Amsterdam safely. They were so well taken care of and I knew exactly what to expect during each phase of the process thanks to all your guidelines laid out beautifully in various documents.

Aeropets are extremely prompt as well! If they state that you will receive a call on a specific date, you will definitely it!

I am so grateful for you guys. Thank you for reuniting our family. I will forever be grateful. 🥹
  
 
     Posted on Google  
   
   victor lopes 
 93 days ago
 
 
 Trustindex verifies that the original source of the review is Google. +0
Aeropets recently relocated our 2 Corgis from South Africa to Portugal. The relocation process plannings was very stressful to us as owners as there were many different rules and regulations. Aeropets made it all simple and we easily understood the process. During their trip the connecting flight was cancelled by Airline and the dogs spent 24 hours at the Luanda airport on their own. We were very concerned about them. The concern was short lived as we promptly received a video of the dogs at the airport from Aeropets. The dogs looked very happy and well while waiting for the next flight. The dogs arrived in Portugal safe and sound and have adapted well to their new apartment lifestyle. The service from Aeropets was fabulous and the video we received was just the cherry on top. We recommend Aeropets highly and will not hesitate to use their services again when we travel with the pets again in future. Well done Aeropets.

Pet Travel FAQs

Can my pet fly in the cabin from South Africa?

In most cases, no. Pets leaving South Africa on international flights usually travel in a temperature-controlled, pressurised area of the aircraft, in an airline-approved crate. We’ll tell you exactly how your pet will fly when we plan the route.

Will my pet need to go into quarantine?

It depends on the destination. Many countries, including the UK, don’t require quarantine if all the rules are met before travel. A few, such as Australia, require time in an approved quarantine facility on arrival.

Can you look after my pet before the flight?

Yes. We can offer kennelling with an on-site pet travel clinic and vets, which is handy if you’re moving out of your home before your pet flies.

How do I get a quote?

Fill in our online quote form with your pet’s details, destination and travel date, or call us on (+27) 11 475 1195. We’ll send a clear, itemised quote with no hidden costs.

International Pet Travel

Pet Travel Import

What Sets Us Apart

FAQ's

What's the Word

International Pet Transport South Africa

Worldwide Pet Transport

International Pet Travel

Pet Import

Get a Quick Quote

About Us

Pet relocation specialists you can trust.

Personalised pet travel for every dog and cat

Stress-free, all-inclusive pet relocation

What’s Included in our Pet Transport Service?

What Sets Us Apart

A personal touch at every step of your pet’s journey.

Popular Pet Travel Destinations

We specialise in all international destinations.

Trusted with Pet Travel Since 2003

Personalised care and love, transported with care.

What PAWrents Say About AeroPets

Pet Travel FAQs

Can my pet fly in the cabin from South Africa?

Will my pet need to go into quarantine?

Can you look after my pet before the flight?

How do I get a quote?